Warranty
Off-Road Campers LLC provides a limited manufacturer’s warranty for every camper to the first retail customer for periods of 1-10 years depending on which component is in question.
(See list for covered warranty items)
Chassis Structure
In normal use, and with no private modification, we offer 10 years.
Suspension System
In normal use, and with no private modification, we offer 3 years, and we also offer one-time free inspection and calibration each year, including suspension arm, coil spring, shock absorber, and other items.
Brake System
In normal use, and with no private modification, we offer 1 year, and we also offer one-time free inspection and calibration each year, including drum brake, electro-hydraulic controller, and brake pipeline.
Rims
In normal use, and with no private modification, we offer 1 year.
Body Structure/Roof
In normal use, and with no private modification, we offer 10 years.
Furniture
In normal use, and with no private modification, we offer 1 year.
Water System
In normal use, and with no private modification, we offer 1-year one-time free inspection and winterize.
Electrical Devices
In normal use, and with no private modification, we offer 1 year.
Appliances
We offer 1 year.
Gas System
In normal use, and with no private modification, we offer 1 year, and we also offer one-time free inspection for the first year.
All Other External Parts
In normal use, and with no private modification, we offer 1 year.
What is not covered
- Use of product or component in a way for which it was not intended including use of recreational vehicles for commercial, rental, residential, and disaster relief purposes.
- Damage because of floods, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of Offroad Campers LLC
- Glass breakage
- Repairs for which the owner refused warranty service and did not follow established procedure and instructions for repairs. (how to make a claim)
- Travel or shipping expenses are incurred while transporting the recreational vehicle or components to be serviced.
- All ORC Campers from non-authorized dealers, auction or camper purchase as a result of foreclosures.
How to make a service claim under warranty
- Before making a claim, please make a thorough inspection to determine the source of the problem.
- Please document images and a written description of the problem.
- Contact-Make notification to retail store where the camper purchased
- Offroad Campers LLC
-317-667-1100
- Email: info@orc-outdoors.com
- Transport camper to place of purchase.
- Once the inspection has taken place at an authorized dealer, the customer will be notified by the dealer of the status of their camper. ORC Campers LLC will make all efforts necessary to complete repairs in a timely manner.
Disclaimer of Warranties
Except as expressly provided herein, Offroad Campers LLC disclaims all other warranties, express or implied, including an implied warranty for merchantability or fitness for a particular purpose. Any warranty that arises by way of federal or state law, including any implied warranties of merchantability or fitness for a particular purpose is limited to, and does not extend beyond, the scope of duration of the coverage expressly set forth in the limited warranty.
- Note: Some states do not permit limitations on the duration of an implied warranty so the reference above may not apply to you.
Thank you for submitting your form!
We appreciate your interest and will review your information as soon as possible.
Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.